Terms and Conditions
TERMS AND CONDITIONS OF THE ONLINE STORE
I. General Provisions
These regulations, hereinafter referred to as the "Regulations", define the rules for using the online store located at the URL http//www.bulgur.pl, hereinafter referred to as the "Store".
The store is run by: Rema Trade Spółka z ograniczoną odpowiedzialnością
NIP: 6793247921
REGON: 523093703
Store address and contact details: internet address – www.bulgur.pl e-mail: info@bulgur.pl – , Bulgurpl@gmail.com
st. Kalwaryjska 69/9 Krakow 30-504
Information on the scope of personal data processing by the Store ("Privacy Policy") and the scope of the use of cookies ("Cookie Policy") can be found at the URL http/www.bulgur.pl
Each person should read the Regulations before using the Store.
Making purchases in the Store requires the Customer to have an active and efficient e-mail account.
Through the Store, traditional sales and distance sales in the dropshipping model are carried out via the Internet of the assortment in the field of groceries
II. Definitions
The terms used in the Regulations mean respectively:
1. Store - an online store operating at www.bulgur.pl, selling products remotely.
2. Customer - any entity making a purchase in the Online Store in accordance with the Regulations, including a Consumer as well as an Entrepreneur and an Entrepreneur-Consumer.
3. User - any entity using the Internet who enters the Store's website.
4. Customer Account - a field containing data on transactions
and an instrument used to execute orders placed by the Customer.
5. Newsletter - a service provided by the Online Store to Users who have agreed to send them the Newsletter, consisting in sending to such Users all information about the operation of the Online Store, after the User voluntarily provides an e-mail address, name and surname.
6. Dropshipping - one of the sales models implemented in the www.bulgur.pl Store, consisting in transferring the process of shipping goods to the supplier. The role of the Store in this logistic model comes down to collecting orders and sending them to the Supplier, who sends the goods to the Customer.
7. Supplier - an external entity carrying out the shipment to the Customer.
8. Consumer - a natural person making a legal transaction with the entrepreneur not directly related to his business or professional activity.
9. Entrepreneur - a natural person, legal person or an entity without legal personality, performing a legal act on its own behalf as part of business activity
or professional, including making purchases in the Store for purposes directly related to their business activity, when using the Store, including making purchases in the Store, is of a professional nature for that person, resulting in particular from the subject of their business activity, made available on the basis of provisions on the Central Register of Information on Economic Activity.
10. Entrepreneur-Consumer natural person, including those making purchases in the Store for purposes directly related to their business activity, when using the Store, including making purchases in the Store, is not of a professional nature for that person, resulting in particular from the subject of their business business, made available on the basis of the provisions on the Central Register of Information on Economic Activity.
11. Working days - days of the week from Monday to Friday, except for public holidays
from work.
12. Regulations - this document specifying the terms and conditions of using the Online Store and purchasing products in it.
13. Registration - voluntary provision of data by the Store Customer consisting in completing the form available in this Store.
III. Types and scope of the Store's activities
The following are sold via the Store:
- distance
- using the Internet, the assortment in the field of groceries.
The offered items are new, hermetically packed.
IV. Technical requirements
For proper and uninterrupted use of the Store, the Customer's station/terminal device should meet the following minimum technical requirements:
active internet connection,
enabled acceptance of cookies and Java scripts
active e-mail address.
The store is not obliged to provide the above devices and/or software.
Installation of the software referred to in paragraphs 1 and 2 is subject to a separate license agreement between the Customer and the licensor.
The store's website is adapted to the screen resolution.
V-I. Purchasing Policy
The store, before confirming the purchase, provides the customer with the following information:
- a detailed description of the product and its features;
- łthe total price of the ordered products, including taxes, as well as the fee for transport, delivery or postal services and summarizing the total amount of the order with the selected delivery option
- regarding the method and date of payment
- regarding the method and date of performance by the entrepreneur.
Purchasing a Product does not require registration in the Store
Placing an order is done using the form available on the store's website at the link www.bulgur.pl available after pressing the button - "I order with the obligation to pay" under / next to the description of a given product, or in the summary of the shopping list / basket, in which the Customer provides the following data:
Name and surname or company name
E-mail adress
Phone number
Company tax identification number in case of purchase by a company
Shipping address details
The customer places an order after reading the information specified in the Regulations of the store and the information indicated in paragraph 2, which will be displayed in electronic form at the last stage of completing the electronic form, preceding expressing the will to be bound by the contract by clicking the "Order with obligation to pay" button. After reading the collected information specified for a given Customer's order, the Customer expresses the will to be bound by the contract by pressing the "I order with the obligation to pay" button.
All prices given on the Store's website are in Polish zlotys and include VAT. The price displayed in the basket summary before placing an order includes shipping costs in accordance with the option selected by the Customer.
The store undertakes to deliver items free of defects.
The order is considered accepted for execution after the Store confirms the acceptance of the order placed by the Customer.
Confirmation of acceptance of the order is sent automatically after placing the order by the Customer;
The store may suspend the acceptance of the order in the event of doubts as to the veracity or reliability of the data provided by the customer in the registration form. In this case, the Store will immediately contact the Customer in order to clarify these doubts.
In the event of unavailability of some of the products covered by the order, the Customer is informed about it. The customer decides whether the order is to be partially fulfilled or canceled in full.
The Customer and the Store are bound by the price of the Product applicable at the time of placing the order for it.
The following payment methods are accepted in the Store:
a) ordinary transfer,
b) the Stripe electronic payment system.
The payment deadline is up to 3 working days.
The contract is considered concluded at the moment of making the payment by the Customer, after receiving confirmation of acceptance of the order for execution.
The ordered goods are shipped within 1-4 business days:
- from posting the amount due for the product in the case of choosing payment in advance,
- from confirming the acceptance of the order to execution in the case of choosing payment on delivery.
Parcels are sent via a courier company or postal operator selected as part of the order. Shipping costs are specified in the Shipping tab.
The cost of foreign shipments is agreed individually with the customer - depending on the destination of delivery.
In the case of ordering several items of goods, as a rule, the goods are packed collectively in one shipment, unless, when choosing the method of delivery, the Customer indicates a different method of packaging and selects the option of separate delivery for each product.
The customer will be notified by e-mail about the shipment of the goods. When choosing a courier shipment, the Customer will receive a tracking number by e-mail, through which you can track the shipment on the operator's website.
The maximum delivery period according to the Act on Consumer Rights is up to 30 days. In the event of exceeding the deadline indicated in the previous sentence, the Consumer has the right to appoint the seller additional time. If the goods are still not released, the Customer may withdraw from the contract.
If the goods are to be sent by the Store to the Customer who is a consumer or Entrepreneur-Consumer, the risk of accidental loss or damage to the item (goods) passes to the Customer upon its release to the Customer. The issue of the item (goods) is considered to be entrusting it by the Store to the carrier, if the Store had no influence on the choice of the carrier by the buyer.
22. Each customer registering and/or placing an order agrees to receive information related to the course of the transaction and notifications of changes to these Regulations to the e-mail address provided by him.
23. Other information regarding the operation of the Website, as well as commercial information about new products or services of the Website, about promotions of the Website and the Administrator's partners promoting products will be sent only to those Customers who have consented to it.
V-II. Purchasing Policy - Dropshipping.
The store informs that the sale of the assortment can be carried out in the Dropshipping model.
Admthe instrator declares that he has received consent from his client to share data in order to send the product via the Supplier in the Dropshipping model.
The Administrator is responsible for providing the Supplier with the data received from the Customer, i.e. data for delivery and for transferring the order for his Customer.
When the Customer is a Consumer or Entrepreneur, the Consumer Shop is obliged to inform the Supplier about the Customer's rights regarding returns and complaints.
Returns and complaints are considered by the Store.
The supplier is obliged to deliver the ordered goods by the customer within the periods specified in the Regulations.
the right to withdraw from the concluded contract in writing without giving a reason within fourteen days from the date of delivery of the item, i.e. from the moment when the Customer came into possession of the item, or when a third party other than the carrier indicated by the Customer came into possession of the item. To comply with the fourteen-day period referred to in paragraph 1, it is sufficient to send a statement of withdrawal before its expiry to the address bulgur.pl
2. The store allows the possibility of submitting a statement of withdrawal from the contract electronically to the following address: info@bulgur.pl.
3. After receiving the statement electronically, the Store will immediately send the Customer who is a consumer, on a durable medium, a confirmation of receipt of the statement of withdrawal from the contract. At the same time, the consumer is obliged to cover the shipping costs of returning the goods.
4. Pursuant to Art. 38 of the Act on Consumer Rights, the right to withdraw from a distance contract, in accordance with the Act, is not entitled to the Consumer and Entrepreneur-Consumer in the following cases:
- for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the entrepreneur, he will lose the right to withdraw from the contract;
- in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline for withdrawing from the contract;
- in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs;
- in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
- in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
- in which the subject of the service are items which, due to their nature, are inseparably connected with other items after delivery;
- in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the sales contract, and the delivery of which may take place only after 30 days and whose value depends on market fluctuations over which the entrepreneur has no control;
- in which the consumer explicitly demanded that the entrepreneur come to him for urgent repair or maintenance; if the entrepreneur provides additional services other than those requested by the consumer, or supplies items other than spare parts necessary to perform the repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or items;
- in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement;
- concluded by way of a public auction;
- for the provision of accommodation services other than for residential purposes, transport of goods, car rental, gastronomy, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service provision;
- for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline to withdraw from the contract and after informing him by the entrepreneur about the loss of the right to withdraw from the contract.
5. In the event of withdrawal from the contract, the Customer is obliged to return the goods to the following address: ul. Lawendowa 25 80-180 Gdańsk Borkowo with the note "bulgur.pl" or give it to a person authorized by the Store to collect it immediately, but not later than 14 days from the date on which he withdrew the contract id, unless the Store proposed that he would pick up the item himself . The returned goods should be packed in a way that prevents them from being damaged during transport.
6. If the Customer exercises the right referred to in par. 1, the direct costs of returning the goods are covered by the Customer.
7. In the event of withdrawal from this contract, the Customer is returned all payments received from him, including the costs of delivery (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest usual method of delivery offered as part of the delivery of goods available in the Store) immediately, and in any case not later than 14 days from the date on which the Store was informed about the Customer's decision to exercise the right to withdraw from the contract with the Store.
8. The store returns the payment using the same method of payment as used by the Customer, unless the Customer expressly agreed to a different method of return, which I do not incur any costs for him.
9. The Store may withhold the reimbursement until receipt of the returned Goods (items) or until proof of sending the Goods back in connection with the withdrawal is provided, depending on which event occurs first.
10. If the Customer who is a consumer has chosen a method of delivering the item (goods) other than the cheapest usual method of delivery offered by the entrepreneur (applies to the method of original delivery to the Customer), the entrepreneur is not obliged to reimburse the Customer for the additional costs incurred by him.
11. The consumer is responsible for the decrease in the value of the item as a result of using it in a different way than necessary to establish the nature, characteristics and functioning of the item.
12. The provisions regarding the Consumer contained in this paragraph apply to the Entrepreneur-Consumer (pursuant to Article 38a of the Act of 30 May 2014 on consumer rights)
13. The right to withdraw from a distance contract referred to in this paragraph of the Regulations is not entitled to a Customer who is not a Consumer or an Entrepreneur-Consumer.
14. Moreover, pursuant to art. 31 section 2 of the Act of May 30, 2014. on consumer rights, if the Consumer or Entrepreneur-Consumer made a declaration of withdrawal from the contract before the Store accepted his offer, the offer ceases to be binding.
VIII. Final provisions and a description of the possibility of using out-of-court methods of dealing with complaints and pursuing claims.
1. The provisions of these Regulations are not intended to exclude or limit any rights of the Customer who is also a Consumer or Entrepreneur-Consumer vested in him under mandatory provisions of law, in particular art. 556-557 of the Civil Code. In the event of non-compliance of the provisions of these Regulations with the above provisions, priority shall be given to these provisions.
In matters not covered by these Regulations, the provisions of Polish law shall apply, including in particular the Act of 30 May 2014 on consumer rights (Journal of Laws 2014 item 827 of 24 June 2014) and the Act of 23 April 1964 r. - Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended).
Information on the possibility for the Customer who is a consumer to use out-of-court complaint and redress methods as well as the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection:
http://www.uokik.gov.pl/spory_konsumenckie.php;
http://www.uokik.gov.pl/sprawy_indywidualne.php;
http://www.uokik.gov.pl/wazne_adresy.php;
4. A customer who is a consumer has e.g. the following possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
- a permanent consumer arbitration court operating at the Trade Inspection - the possibility of requesting the settlement of a dispute arising from the concluded Sales Agreement;
- the voivodship inspector of the Trade Inspection may request the initiation of mediation proceedings in an amicable matter until the dispute between the Customer and the store is resolved;
- poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation at the toll-free consumer helpline number 800 007 707 and by the Polish Consumers Association at the email address: advice@dlakonsumentow.pl
- Online Disputes Resolution (ODR) platform available at: http://ec.europa.eu/consumers/odr/
Annexes to the Regulations
INFORMATION ON EXERCISING THE RIGHT OF WITHDRAWAL FROM THE CONTRACT
– NOTICE OF WITHDRAWAL FROM THE AGREEMENT
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The deadline to withdraw from the contract expires after 14 days from the date
in which you came into possession of the item or in which a third party other than the carrier and indicated by you came into possession of the item.;
In order to exercise the right of withdrawal, you must inform the person responsible for the withdrawal from the contract:
about your decision to withdraw from this contract by an unequivocal statement to the address info@bulgur.pl.
(Please note that the statement may be sent, for example, by post, fax or e-mail).
In order to meet the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.
Consequences of withdrawal from the agreement new
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivering the goods (except for the additional costs resulting from the type of delivery chosen by you other than the least expensive type of standard delivery offered by us), immediately and in any event not later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this return.
We may withhold the reimbursement until receipt of the item or until you provide us with proof of its return, whichever occurs first. in any event, no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the item before the period of 14 days has expired.
You will have to bear the direct cost of returning the item.
You are only responsible for the decrease in the value of the item resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the item.
Please send back or give us the item to the following address: ul. Bora Komorowskiego 23/9c, 31-476 Krakow - with the note bulgur.pl.